Acute Care Hospitals · Voluntary non-profit - Private
Baystate Medical Center
- 759 Chestnut Street, Springfield, MA 01199
- (413) 794-0000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Baystate Medical Center carries a 2-star CMS overall rating — below the national norm. On healthcare-associated infection measures, it performs better than the national average on 12 and worse on 0. For 30-day readmissions, it beats the national rate on 0 measures and trails on 3.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.462 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 1.172 | Same as national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 21670 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 23.793 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 18 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.757 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.250 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.693 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 22866 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 34.889 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 15 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.430 | Better than national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.404 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 1.416 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 449 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 12.585 | Same as national |
| SSI - Colon Surgery: Observed Cases | 10 | Same as national |
| SSI - Colon Surgery | 0.795 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.250 | Same as national |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 2.673 | Same as national |
| SSI - Abdominal Hysterectomy: Number of Procedures | 340 | Same as national |
| SSI - Abdominal Hysterectomy: Predicted Cases | 3.054 | Same as national |
| SSI - Abdominal Hysterectomy: Observed Cases | 3 | Same as national |
| SSI - Abdominal Hysterectomy | 0.982 | Same as national |
| MRSA Bacteremia: Lower Confidence Limit | 0.392 | Same as national |
| MRSA Bacteremia: Upper Confidence Limit | 1.054 | Same as national |
| MRSA Bacteremia: Patient Days | 221726 | Same as national |
| MRSA Bacteremia: Predicted Cases | 24.133 | Same as national |
| MRSA Bacteremia: Observed Cases | 16 | Same as national |
| MRSA Bacteremia | 0.663 | Same as national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.406 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.639 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 201194 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 146.410 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 75 | Better than national |
| Clostridium Difficile (C.Diff) | 0.512 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | 2.5 | Same as national | 678 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 3.3 | Better than national | 4619 |
| Death rate for heart attack patients | 11.5 | Same as national | 948 |
| Death rate for CABG surgery patients | 2.7 | Same as national | 319 |
| Death rate for COPD patients | 7.4 | Same as national | 332 |
| Death rate for heart failure patients | 12 | Same as national | 1378 |
| Death rate for pneumonia patients | 17 | Same as national | 893 |
| Death rate for stroke patients | 15.1 | Same as national | 537 |
| Pressure ulcer rate | 2.55 | Worse than national | 16432 |
| Death rate among surgical inpatients with serious treatable complications | 161.40 | Same as national | 317 |
| Iatrogenic pneumothorax rate | 0.20 | Same as national | 20987 |
| In-hospital fall-associated fracture rate | 0.33 | Same as national | 21646 |
| Postoperative hemorrhage or hematoma rate | 2.85 | Same as national | 5796 |
| Postoperative acute kidney injury requiring dialysis rate | 1.79 | Same as national | 2551 |
| Postoperative respiratory failure rate | 9.70 | Same as national | 2521 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.63 | Same as national | 6087 |
| Postoperative sepsis rate | 6.77 | Same as national | 2522 |
| Postoperative wound dehiscence rate | 3.14 | Worse than national | 1038 |
| Abdominopelvic accidental puncture or laceration rate | 2.24 | Worse than national | 3667 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.69 | Worse than national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | 14.6 | Not available | 1124 |
| Hospital return days for heart failure patients | 7.7 | Not available | 1717 |
| Hospital return days for pneumonia patients | 38.7 | Not available | 939 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 16.4 | Worse than national | 8255 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 11.4 | Same as national | 1026 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 12.5 | Same as national | 544 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 4.2 | Same as national | 544 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 0.9 | Same as national | 1978 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 15.7 | Worse than national | 1124 |
| Rate of readmission for CABG | 13.1 | Same as national | 310 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 19.4 | Same as national | 412 |
| Heart failure (HF) 30-Day Readmission Rate | 20.6 | Same as national | 1717 |
| Rate of readmission after hip/knee replacement | 4.4 | Same as national | 665 |
| Pneumonia (PN) 30-Day Readmission Rate | 18.8 | Worse than national | 939 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 2 | 2144 |
| Doctor communication - star rating | 3 | 2144 |
| Communication about medicines - star rating | 2 | 2144 |
| Discharge information - star rating | 3 | 2144 |
| Cleanliness - star rating | 3 | 2144 |
| Quietness - star rating | 1 | 2144 |
| Overall hospital rating - star rating | 2 | 2144 |
| Recommend hospital - star rating | 3 | 2144 |
| Summary star rating | 2 | 2144 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | very high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | 10 | 61892 |
| Hospital Harm - Severe Hypoglycemia | — | — |
| Hospital Harm - Opioid Related Adverse Events | — | — |
| Healthcare workers given influenza vaccination | 97 | 14211 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 298 | 380 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 282 | 344 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 778 | 36 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 4 | 120657 |
| Head CT results | — | — |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 99 | 124 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | 46 | 67 |
| Safe Use of Opioids - Concurrent Prescribing | 17 | 11056 |
| Appropriate care for severe sepsis and septic shock | 47 | 161 |
| Septic Shock 3-Hour Bundle | 49 | 35 |
| Septic Shock 6-Hour Bundle | 87 | 15 |
| Severe Sepsis 3-Hour Bundle | 73 | 161 |
| Severe Sepsis 6-Hour Bundle | 78 | 85 |
| Discharged on Antithrombotic Therapy | — | — |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | 89 | 506 |
| Venous Thromboembolism Prophylaxis | 91 | 22000 |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | — | — |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Yes | — |
Frequently asked questions
- How is Baystate Medical Center rated?
- Baystate Medical Center has a 2 out of 5 CMS overall star rating as of the latest CMS release.
- Does Baystate Medical Center have emergency services?
- Yes. Baystate Medical Center operates a 24/7 emergency department.
- Where is Baystate Medical Center located?
- Baystate Medical Center is located at 759 Chestnut Street, Springfield, MA 01199.
- What type of hospital is Baystate Medical Center?
- Baystate Medical Center is classified by CMS as a Acute Care Hospitals facility (Voluntary non-profit - Private).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.