Acute Care Hospitals · Voluntary non-profit - Private
Mayo Clinic
- 4500 San Pablo Rd, Jacksonville, FL 32224
- (904) 953-2000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Mayo Clinic carries a 5-star CMS overall rating — above the national norm. On healthcare-associated infection measures, it performs better than the national average on 24 and worse on 0.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.340 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 0.863 | Better than national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 31229 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 32.334 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 18 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.557 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.209 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.785 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 15338 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 21.029 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 9 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.428 | Better than national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.652 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 1.955 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 408 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 11.083 | Same as national |
| SSI - Colon Surgery: Observed Cases | 13 | Same as national |
| SSI - Colon Surgery | 1.173 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | — | Not available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | — | Not available |
| SSI - Abdominal Hysterectomy: Number of Procedures | 108 | Not available |
| SSI - Abdominal Hysterectomy: Predicted Cases | 0.896 | Not available |
| SSI - Abdominal Hysterectomy: Observed Cases | 1 | Not available |
| SSI - Abdominal Hysterectomy | — | Not available |
| MRSA Bacteremia: Lower Confidence Limit | 0.006 | Better than national |
| MRSA Bacteremia: Upper Confidence Limit | 0.608 | Better than national |
| MRSA Bacteremia: Patient Days | 104072 | Better than national |
| MRSA Bacteremia: Predicted Cases | 8.115 | Better than national |
| MRSA Bacteremia: Observed Cases | 1 | Better than national |
| MRSA Bacteremia | 0.123 | Better than national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.166 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.479 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 104072 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 47.879 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 14 | Better than national |
| Clostridium Difficile (C.Diff) | 0.292 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | 4.7 | Same as national | 104 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 2.9 | Better than national | 3664 |
| Death rate for heart attack patients | 11 | Same as national | 148 |
| Death rate for CABG surgery patients | 1.8 | Same as national | 116 |
| Death rate for COPD patients | 5.9 | Better than national | 163 |
| Death rate for heart failure patients | 9 | Better than national | 787 |
| Death rate for pneumonia patients | 11.2 | Better than national | 968 |
| Death rate for stroke patients | 10.3 | Better than national | 412 |
| Pressure ulcer rate | 0.93 | Same as national | 13615 |
| Death rate among surgical inpatients with serious treatable complications | 117.75 | Better than national | 336 |
| Iatrogenic pneumothorax rate | 0.10 | Same as national | 15533 |
| In-hospital fall-associated fracture rate | 0.25 | Same as national | 17711 |
| Postoperative hemorrhage or hematoma rate | 3.00 | Same as national | 4959 |
| Postoperative acute kidney injury requiring dialysis rate | 1.44 | Same as national | 3974 |
| Postoperative respiratory failure rate | 6.42 | Better than national | 3723 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 4.22 | Same as national | 6068 |
| Postoperative sepsis rate | 3.53 | Better than national | 3936 |
| Postoperative wound dehiscence rate | 1.90 | Same as national | 1916 |
| Abdominopelvic accidental puncture or laceration rate | 0.64 | Same as national | 4881 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 0.94 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | 30.4 | Not available | 164 |
| Hospital return days for heart failure patients | 3.7 | Not available | 956 |
| Hospital return days for pneumonia patients | 0.5 | Not available | 1018 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 14.5 | Same as national | 6683 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 13.7 | Same as national | 3215 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 9.6 | Same as national | 133 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 5.1 | Same as national | 133 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 1 | Same as national | 3357 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 14.9 | Same as national | 164 |
| Rate of readmission for CABG | 8.6 | Same as national | 116 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 17.8 | Same as national | 171 |
| Heart failure (HF) 30-Day Readmission Rate | 20 | Same as national | 956 |
| Rate of readmission after hip/knee replacement | 5.2 | Same as national | 96 |
| Pneumonia (PN) 30-Day Readmission Rate | 15.1 | Same as national | 1018 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 5 | 1510 |
| Doctor communication - star rating | 4 | 1510 |
| Communication about medicines - star rating | 4 | 1510 |
| Discharge information - star rating | 4 | 1510 |
| Cleanliness - star rating | 4 | 1510 |
| Quietness - star rating | 4 | 1510 |
| Overall hospital rating - star rating | 5 | 1510 |
| Recommend hospital - star rating | 5 | 1510 |
| Summary star rating | 4 | 1510 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | 1 | 5617 |
| Hospital Harm - Opioid Related Adverse Events | 1 | 10238 |
| Healthcare workers given influenza vaccination | 50 | 9178 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 208 | 412 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 206 | 394 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 225 | 17 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 1 | 43203 |
| Head CT results | — | — |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 86 | 65 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | — | — |
| Safe Use of Opioids - Concurrent Prescribing | 22 | 5689 |
| Appropriate care for severe sepsis and septic shock | 69 | 204 |
| Septic Shock 3-Hour Bundle | 72 | 69 |
| Septic Shock 6-Hour Bundle | 94 | 36 |
| Severe Sepsis 3-Hour Bundle | 82 | 205 |
| Severe Sepsis 6-Hour Bundle | 96 | 134 |
| Discharged on Antithrombotic Therapy | 99 | 353 |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | — | — |
| Venous Thromboembolism Prophylaxis | — | — |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | — | — |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Not Applicable (our hospital does not provide inpatient labor/delivery care) | — |
Frequently asked questions
- How is Mayo Clinic rated?
- Mayo Clinic has a 5 out of 5 CMS overall star rating as of the latest CMS release.
- Does Mayo Clinic have emergency services?
- Yes. Mayo Clinic operates a 24/7 emergency department.
- Where is Mayo Clinic located?
- Mayo Clinic is located at 4500 San Pablo Rd, Jacksonville, FL 32224.
- What type of hospital is Mayo Clinic?
- Mayo Clinic is classified by CMS as a Acute Care Hospitals facility (Voluntary non-profit - Private).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.