Acute Care Hospitals · Voluntary non-profit - Private
Mercy Medical Ctr
- 271 Carew Street, Springfield, MA 01104
- (413) 748-9000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Mercy Medical Ctr carries a 2-star CMS overall rating — below the national norm. On healthcare-associated infection measures, it performs better than the national average on 6 and worse on 0.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.022 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 2.210 | Same as national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 2733 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 2.232 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 1 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.448 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.020 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 1.982 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 2925 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 2.488 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.402 | Same as national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.538 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 3.256 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 130 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 3.404 | Same as national |
| SSI - Colon Surgery: Observed Cases | 5 | Same as national |
| SSI - Colon Surgery | 1.469 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | — | Not available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | — | Not available |
| SSI - Abdominal Hysterectomy: Number of Procedures | 33 | Not available |
| SSI - Abdominal Hysterectomy: Predicted Cases | 0.299 | Not available |
| SSI - Abdominal Hysterectomy: Observed Cases | 0 | Not available |
| SSI - Abdominal Hysterectomy | — | Not available |
| MRSA Bacteremia: Lower Confidence Limit | — | Same as national |
| MRSA Bacteremia: Upper Confidence Limit | 2.179 | Same as national |
| MRSA Bacteremia: Patient Days | 36179 | Same as national |
| MRSA Bacteremia: Predicted Cases | 1.375 | Same as national |
| MRSA Bacteremia: Observed Cases | 0 | Same as national |
| MRSA Bacteremia | 0.000 | Same as national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.018 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.347 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 34451 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 19.067 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 2 | Better than national |
| Clostridium Difficile (C.Diff) | 0.105 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | 3.8 | Same as national | 50 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 4.7 | Same as national | 814 |
| Death rate for heart attack patients | 11 | Same as national | 69 |
| Death rate for CABG surgery patients | — | Not available | — |
| Death rate for COPD patients | 8.1 | Same as national | 118 |
| Death rate for heart failure patients | 12.5 | Same as national | 354 |
| Death rate for pneumonia patients | 21.2 | Worse than national | 256 |
| Death rate for stroke patients | 11.3 | Same as national | 70 |
| Pressure ulcer rate | 0.62 | Same as national | 2311 |
| Death rate among surgical inpatients with serious treatable complications | 204.13 | Same as national | 39 |
| Iatrogenic pneumothorax rate | 0.34 | Same as national | 3565 |
| In-hospital fall-associated fracture rate | 0.24 | Same as national | 3740 |
| Postoperative hemorrhage or hematoma rate | 2.43 | Same as national | 786 |
| Postoperative acute kidney injury requiring dialysis rate | 1.54 | Same as national | 315 |
| Postoperative respiratory failure rate | 6.18 | Same as national | 236 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 4.05 | Same as national | 812 |
| Postoperative sepsis rate | 4.75 | Same as national | 303 |
| Postoperative wound dehiscence rate | 1.61 | Same as national | 253 |
| Abdominopelvic accidental puncture or laceration rate | 1.31 | Same as national | 747 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 0.93 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | — | Not available | — |
| Hospital return days for heart failure patients | 15.9 | Not available | 407 |
| Hospital return days for pneumonia patients | 15.1 | Not available | 278 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 15.7 | Same as national | 1252 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 11.9 | Same as national | 3638 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 11.2 | Same as national | 196 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 5.4 | Same as national | 196 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 0.9 | Same as national | 549 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | — | Not available | — |
| Rate of readmission for CABG | — | Not available | — |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 20.4 | Same as national | 138 |
| Heart failure (HF) 30-Day Readmission Rate | 20.1 | Same as national | 407 |
| Rate of readmission after hip/knee replacement | 4.4 | Same as national | 51 |
| Pneumonia (PN) 30-Day Readmission Rate | 17.5 | Same as national | 278 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 3 | 566 |
| Doctor communication - star rating | 3 | 566 |
| Communication about medicines - star rating | 3 | 566 |
| Discharge information - star rating | 3 | 566 |
| Cleanliness - star rating | 2 | 566 |
| Quietness - star rating | 2 | 566 |
| Overall hospital rating - star rating | 3 | 566 |
| Recommend hospital - star rating | 4 | 566 |
| Summary star rating | 3 | 566 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | — | — |
| Hospital Harm - Opioid Related Adverse Events | — | — |
| Healthcare workers given influenza vaccination | 24 | 2197 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 288 | 408 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 278 | 372 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 574 | 32 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 8 | 52330 |
| Head CT results | 64 | 11 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 97 | 106 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | — | — |
| Safe Use of Opioids - Concurrent Prescribing | — | — |
| Appropriate care for severe sepsis and septic shock | 52 | 112 |
| Septic Shock 3-Hour Bundle | 58 | 26 |
| Septic Shock 6-Hour Bundle | 69 | 13 |
| Severe Sepsis 3-Hour Bundle | 72 | 112 |
| Severe Sepsis 6-Hour Bundle | 89 | 54 |
| Discharged on Antithrombotic Therapy | — | — |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | — | — |
| Venous Thromboembolism Prophylaxis | — | — |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | — | — |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Yes | — |
Frequently asked questions
- How is Mercy Medical Ctr rated?
- Mercy Medical Ctr has a 2 out of 5 CMS overall star rating as of the latest CMS release.
- Does Mercy Medical Ctr have emergency services?
- Yes. Mercy Medical Ctr operates a 24/7 emergency department.
- Where is Mercy Medical Ctr located?
- Mercy Medical Ctr is located at 271 Carew Street, Springfield, MA 01104.
- What type of hospital is Mercy Medical Ctr?
- Mercy Medical Ctr is classified by CMS as a Acute Care Hospitals facility (Voluntary non-profit - Private).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.