Acute Care Hospitals · Government - Local
Novant Health New Hanover Regional Medical Center
- 2131 S 17th St, Wilmington, NC 28402
- (910) 343-7000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Novant Health New Hanover Regional Medical Center carries a 3-star CMS overall rating — in line with the national norm. On healthcare-associated infection measures, it performs better than the national average on 18 and worse on 0. For 30-day readmissions, it beats the national rate on 3 measures and trails on 0.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.402 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 0.993 | Better than national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 25058 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 29.321 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 19 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.648 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.335 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.872 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 18709 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 30.566 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 17 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.556 | Better than national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.808 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 1.837 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 690 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 18.489 | Same as national |
| SSI - Colon Surgery: Observed Cases | 23 | Same as national |
| SSI - Colon Surgery | 1.244 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.313 | Same as national |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 3.349 | Same as national |
| SSI - Abdominal Hysterectomy: Number of Procedures | 271 | Same as national |
| SSI - Abdominal Hysterectomy: Predicted Cases | 2.438 | Same as national |
| SSI - Abdominal Hysterectomy: Observed Cases | 3 | Same as national |
| SSI - Abdominal Hysterectomy | 1.231 | Same as national |
| MRSA Bacteremia: Lower Confidence Limit | 0.370 | Same as national |
| MRSA Bacteremia: Upper Confidence Limit | 1.027 | Same as national |
| MRSA Bacteremia: Patient Days | 241913 | Same as national |
| MRSA Bacteremia: Predicted Cases | 23.554 | Same as national |
| MRSA Bacteremia: Observed Cases | 15 | Same as national |
| MRSA Bacteremia | 0.637 | Same as national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.193 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.361 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 217747 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 146.069 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 39 | Better than national |
| Clostridium Difficile (C.Diff) | 0.267 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | 2.3 | Better than national | 685 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 4 | Same as national | 5595 |
| Death rate for heart attack patients | 13.3 | Same as national | 682 |
| Death rate for CABG surgery patients | 5.3 | Worse than national | 307 |
| Death rate for COPD patients | 11.2 | Same as national | 306 |
| Death rate for heart failure patients | 13 | Same as national | 1222 |
| Death rate for pneumonia patients | 17.4 | Same as national | 919 |
| Death rate for stroke patients | 13 | Same as national | 826 |
| Pressure ulcer rate | 0.23 | Better than national | 16314 |
| Death rate among surgical inpatients with serious treatable complications | 188.91 | Same as national | 274 |
| Iatrogenic pneumothorax rate | 0.16 | Same as national | 19388 |
| In-hospital fall-associated fracture rate | 0.30 | Same as national | 19774 |
| Postoperative hemorrhage or hematoma rate | 3.35 | Same as national | 6146 |
| Postoperative acute kidney injury requiring dialysis rate | 2.47 | Same as national | 3079 |
| Postoperative respiratory failure rate | 11.87 | Same as national | 3089 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.64 | Same as national | 6541 |
| Postoperative sepsis rate | 5.05 | Same as national | 3015 |
| Postoperative wound dehiscence rate | 1.93 | Same as national | 1265 |
| Abdominopelvic accidental puncture or laceration rate | 1.48 | Same as national | 4417 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.01 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | 9.8 | Not available | 709 |
| Hospital return days for heart failure patients | -16.7 | Not available | 1377 |
| Hospital return days for pneumonia patients | 7.9 | Not available | 904 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 13.7 | Better than national | 8731 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 13.1 | Same as national | 1420 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 11.3 | Same as national | 1018 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 6.1 | Same as national | 1018 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 0.8 | Better than national | 2952 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 13.7 | Same as national | 709 |
| Rate of readmission for CABG | 10.5 | Same as national | 293 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 18.3 | Same as national | 322 |
| Heart failure (HF) 30-Day Readmission Rate | 17.3 | Better than national | 1377 |
| Rate of readmission after hip/knee replacement | 3.7 | Same as national | 690 |
| Pneumonia (PN) 30-Day Readmission Rate | 15.4 | Same as national | 904 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 2 | 394 |
| Doctor communication - star rating | 3 | 394 |
| Communication about medicines - star rating | 2 | 394 |
| Discharge information - star rating | 3 | 394 |
| Cleanliness - star rating | 1 | 394 |
| Quietness - star rating | 3 | 394 |
| Overall hospital rating - star rating | 1 | 394 |
| Recommend hospital - star rating | 2 | 394 |
| Summary star rating | 2 | 394 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | very high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | — | — |
| Hospital Harm - Opioid Related Adverse Events | — | — |
| Healthcare workers given influenza vaccination | 93 | 10387 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 219 | 378 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 204 | 335 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 413 | 41 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 2 | 91938 |
| Head CT results | — | — |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 99 | 69 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | 80 | 60 |
| Safe Use of Opioids - Concurrent Prescribing | 16 | 11494 |
| Appropriate care for severe sepsis and septic shock | 50 | 123 |
| Septic Shock 3-Hour Bundle | 78 | 49 |
| Septic Shock 6-Hour Bundle | 79 | 28 |
| Severe Sepsis 3-Hour Bundle | 72 | 126 |
| Severe Sepsis 6-Hour Bundle | 86 | 65 |
| Discharged on Antithrombotic Therapy | 97 | 822 |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | 96 | 680 |
| Venous Thromboembolism Prophylaxis | — | — |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | 79 | 3627 |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Yes | — |
Frequently asked questions
- How is Novant Health New Hanover Regional Medical Center rated?
- Novant Health New Hanover Regional Medical Center has a 3 out of 5 CMS overall star rating as of the latest CMS release.
- Does Novant Health New Hanover Regional Medical Center have emergency services?
- Yes. Novant Health New Hanover Regional Medical Center operates a 24/7 emergency department.
- Where is Novant Health New Hanover Regional Medical Center located?
- Novant Health New Hanover Regional Medical Center is located at 2131 S 17th St, Wilmington, NC 28402.
- What type of hospital is Novant Health New Hanover Regional Medical Center?
- Novant Health New Hanover Regional Medical Center is classified by CMS as a Acute Care Hospitals facility (Government - Local).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.