Acute Care Hospitals · Voluntary non-profit - Private
Umass Memorial Healthcare-Marlborough Hospital
- 157 Union Street, Marlborough, MA 01752
- (508) 481-5000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Umass Memorial Healthcare-Marlborough Hospital carries a 2-star CMS overall rating — below the national norm.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.030 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 2.948 | Same as national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 2036 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 1.673 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 1 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.598 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.021 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 2.095 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 2936 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 2.354 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.425 | Same as national |
| SSI - Colon Surgery: Lower Confidence Limit | — | Not available |
| SSI - Colon Surgery: Upper Confidence Limit | — | Not available |
| SSI - Colon Surgery: Number of Procedures | 4 | Not available |
| SSI - Colon Surgery: Predicted Cases | 0.098 | Not available |
| SSI - Colon Surgery: Observed Cases | 0 | Not available |
| SSI - Colon Surgery | — | Not available |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | — | Not available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | — | Not available |
| SSI - Abdominal Hysterectomy: Number of Procedures | — | Not available |
| SSI - Abdominal Hysterectomy: Predicted Cases | — | Not available |
| SSI - Abdominal Hysterectomy: Observed Cases | — | Not available |
| SSI - Abdominal Hysterectomy | — | Not available |
| MRSA Bacteremia: Lower Confidence Limit | — | Not available |
| MRSA Bacteremia: Upper Confidence Limit | — | Not available |
| MRSA Bacteremia: Patient Days | 13963 | Not available |
| MRSA Bacteremia: Predicted Cases | 0.716 | Not available |
| MRSA Bacteremia: Observed Cases | 1 | Not available |
| MRSA Bacteremia | — | Not available |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.116 | Same as national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 1.238 | Same as national |
| Clostridium Difficile (C.Diff): Patient Days | 13963 | Same as national |
| Clostridium Difficile (C.Diff): Predicted Cases | 6.593 | Same as national |
| Clostridium Difficile (C.Diff): Observed Cases | 3 | Same as national |
| Clostridium Difficile (C.Diff) | 0.455 | Same as national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | — | Not available | — |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 4 | Same as national | 599 |
| Death rate for heart attack patients | 12.4 | Same as national | 41 |
| Death rate for CABG surgery patients | — | Not available | — |
| Death rate for COPD patients | 7.3 | Same as national | 99 |
| Death rate for heart failure patients | 11.1 | Same as national | 201 |
| Death rate for pneumonia patients | 12.3 | Better than national | 235 |
| Death rate for stroke patients | 13.8 | Same as national | 48 |
| Pressure ulcer rate | 0.70 | Same as national | 2108 |
| Death rate among surgical inpatients with serious treatable complications | — | Not available | — |
| Iatrogenic pneumothorax rate | 0.19 | Same as national | 2611 |
| In-hospital fall-associated fracture rate | 0.33 | Same as national | 2562 |
| Postoperative hemorrhage or hematoma rate | 2.30 | Same as national | 138 |
| Postoperative acute kidney injury requiring dialysis rate | — | Not available | — |
| Postoperative respiratory failure rate | — | Not available | — |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.74 | Same as national | 143 |
| Postoperative sepsis rate | — | Not available | — |
| Postoperative wound dehiscence rate | — | Not available | — |
| Abdominopelvic accidental puncture or laceration rate | 1.03 | Same as national | 181 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.02 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | — | Not available | — |
| Hospital return days for heart failure patients | 49.2 | Not available | 229 |
| Hospital return days for pneumonia patients | 37.7 | Not available | 251 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 16.3 | Same as national | 960 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 13.3 | Same as national | 889 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | — | Not available | — |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | — | Not available | — |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 1 | Same as national | 153 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 13.6 | Same as national | 27 |
| Rate of readmission for CABG | — | Not available | — |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 19.9 | Same as national | 109 |
| Heart failure (HF) 30-Day Readmission Rate | 21 | Same as national | 229 |
| Rate of readmission after hip/knee replacement | — | Not available | — |
| Pneumonia (PN) 30-Day Readmission Rate | 18.3 | Same as national | 251 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 3 | 518 |
| Doctor communication - star rating | 3 | 518 |
| Communication about medicines - star rating | 2 | 518 |
| Discharge information - star rating | 3 | 518 |
| Cleanliness - star rating | 3 | 518 |
| Quietness - star rating | 2 | 518 |
| Overall hospital rating - star rating | 2 | 518 |
| Recommend hospital - star rating | 2 | 518 |
| Summary star rating | 3 | 518 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | medium | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | — | — |
| Hospital Harm - Opioid Related Adverse Events | — | — |
| Healthcare workers given influenza vaccination | 57 | 1023 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 249 | 405 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 236 | 350 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 493 | 30 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | 362 | 34 |
| Left before being seen | 5 | 29529 |
| Head CT results | 83 | 23 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 95 | 96 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | — | — |
| Safe Use of Opioids - Concurrent Prescribing | 16 | 553 |
| Appropriate care for severe sepsis and septic shock | 59 | 83 |
| Septic Shock 3-Hour Bundle | 69 | 32 |
| Septic Shock 6-Hour Bundle | 65 | 17 |
| Severe Sepsis 3-Hour Bundle | 84 | 83 |
| Severe Sepsis 6-Hour Bundle | 90 | 41 |
| Discharged on Antithrombotic Therapy | 100 | 42 |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | — | — |
| Venous Thromboembolism Prophylaxis | 91 | 1531 |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | 96 | 414 |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Not Applicable (our hospital does not provide inpatient labor/delivery care) | — |
Frequently asked questions
- How is Umass Memorial Healthcare-Marlborough Hospital rated?
- Umass Memorial Healthcare-Marlborough Hospital has a 2 out of 5 CMS overall star rating as of the latest CMS release.
- Does Umass Memorial Healthcare-Marlborough Hospital have emergency services?
- Yes. Umass Memorial Healthcare-Marlborough Hospital operates a 24/7 emergency department.
- Where is Umass Memorial Healthcare-Marlborough Hospital located?
- Umass Memorial Healthcare-Marlborough Hospital is located at 157 Union Street, Marlborough, MA 01752.
- What type of hospital is Umass Memorial Healthcare-Marlborough Hospital?
- Umass Memorial Healthcare-Marlborough Hospital is classified by CMS as a Acute Care Hospitals facility (Voluntary non-profit - Private).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.