Acute Care Hospitals · Voluntary non-profit - Private
Umass Memorial Medical Center/university Campus
- 55 Lake Avenue North, Worcester, MA 01655
- (508) 334-1000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Umass Memorial Medical Center/university Campus carries a 3-star CMS overall rating — in line with the national norm. On healthcare-associated infection measures, it performs better than the national average on 18 and worse on 0. For 30-day readmissions, it beats the national rate on 0 measures and trails on 1.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.319 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 0.702 | Better than national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 48161 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 51.767 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 25 | Better than national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.483 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.334 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.694 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 41727 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 59.275 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 29 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.489 | Better than national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.463 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 1.532 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 474 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 12.480 | Same as national |
| SSI - Colon Surgery: Observed Cases | 11 | Same as national |
| SSI - Colon Surgery | 0.881 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.960 | Same as national |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 4.929 | Same as national |
| SSI - Abdominal Hysterectomy: Number of Procedures | 325 | Same as national |
| SSI - Abdominal Hysterectomy: Predicted Cases | 2.532 | Same as national |
| SSI - Abdominal Hysterectomy: Observed Cases | 6 | Same as national |
| SSI - Abdominal Hysterectomy | 2.370 | Same as national |
| MRSA Bacteremia: Lower Confidence Limit | 0.679 | Same as national |
| MRSA Bacteremia: Upper Confidence Limit | 1.573 | Same as national |
| MRSA Bacteremia: Patient Days | 280818 | Same as national |
| MRSA Bacteremia: Predicted Cases | 20.832 | Same as national |
| MRSA Bacteremia: Observed Cases | 22 | Same as national |
| MRSA Bacteremia | 1.056 | Same as national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.290 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.482 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 258666 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 159.272 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 60 | Better than national |
| Clostridium Difficile (C.Diff) | 0.377 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | 4 | Same as national | 167 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 3.5 | Better than national | 3915 |
| Death rate for heart attack patients | 11.1 | Same as national | 501 |
| Death rate for CABG surgery patients | 2.9 | Same as national | 167 |
| Death rate for COPD patients | 7.2 | Same as national | 356 |
| Death rate for heart failure patients | 10.6 | Same as national | 928 |
| Death rate for pneumonia patients | 12.4 | Better than national | 1077 |
| Death rate for stroke patients | 10.8 | Better than national | 491 |
| Pressure ulcer rate | 0.74 | Same as national | 16751 |
| Death rate among surgical inpatients with serious treatable complications | 206.52 | Worse than national | 291 |
| Iatrogenic pneumothorax rate | 0.32 | Same as national | 18090 |
| In-hospital fall-associated fracture rate | 0.31 | Same as national | 18797 |
| Postoperative hemorrhage or hematoma rate | 3.61 | Worse than national | 4624 |
| Postoperative acute kidney injury requiring dialysis rate | 1.43 | Same as national | 1986 |
| Postoperative respiratory failure rate | 6.95 | Same as national | 1900 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 4.11 | Same as national | 4865 |
| Postoperative sepsis rate | 4.11 | Same as national | 1941 |
| Postoperative wound dehiscence rate | 1.48 | Same as national | 1084 |
| Abdominopelvic accidental puncture or laceration rate | 0.74 | Same as national | 3595 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 0.97 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | 4.7 | Not available | 556 |
| Hospital return days for heart failure patients | -4.1 | Not available | 1048 |
| Hospital return days for pneumonia patients | 17.8 | Not available | 1083 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 14.9 | Same as national | 6906 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 13.8 | Same as national | 3944 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 13.1 | Worse than national | 631 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 5 | Same as national | 631 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 1 | Same as national | 1458 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 13.8 | Same as national | 556 |
| Rate of readmission for CABG | 11.5 | Same as national | 161 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 18.2 | Same as national | 400 |
| Heart failure (HF) 30-Day Readmission Rate | 19 | Same as national | 1048 |
| Rate of readmission after hip/knee replacement | 4.8 | Same as national | 167 |
| Pneumonia (PN) 30-Day Readmission Rate | 16.2 | Same as national | 1083 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 3 | 1032 |
| Doctor communication - star rating | 3 | 1032 |
| Communication about medicines - star rating | 2 | 1032 |
| Discharge information - star rating | 4 | 1032 |
| Cleanliness - star rating | 3 | 1032 |
| Quietness - star rating | 2 | 1032 |
| Overall hospital rating - star rating | 3 | 1032 |
| Recommend hospital - star rating | 4 | 1032 |
| Summary star rating | 3 | 1032 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | very high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | — | — |
| Hospital Harm - Opioid Related Adverse Events | — | — |
| Healthcare workers given influenza vaccination | 66 | 15094 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 310 | 396 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 296 | 366 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 834 | 28 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 8 | 138365 |
| Head CT results | 38 | 13 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 91 | 120 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | 58 | 65 |
| Safe Use of Opioids - Concurrent Prescribing | 16 | 9580 |
| Appropriate care for severe sepsis and septic shock | 60 | 163 |
| Septic Shock 3-Hour Bundle | 62 | 48 |
| Septic Shock 6-Hour Bundle | 80 | 25 |
| Severe Sepsis 3-Hour Bundle | 79 | 163 |
| Severe Sepsis 6-Hour Bundle | 94 | 99 |
| Discharged on Antithrombotic Therapy | 98 | 508 |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | — | — |
| Venous Thromboembolism Prophylaxis | 85 | 15711 |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | 88 | 5519 |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Yes | — |
Frequently asked questions
- How is Umass Memorial Medical Center/university Campus rated?
- Umass Memorial Medical Center/university Campus has a 3 out of 5 CMS overall star rating as of the latest CMS release.
- Does Umass Memorial Medical Center/university Campus have emergency services?
- Yes. Umass Memorial Medical Center/university Campus operates a 24/7 emergency department.
- Where is Umass Memorial Medical Center/university Campus located?
- Umass Memorial Medical Center/university Campus is located at 55 Lake Avenue North, Worcester, MA 01655.
- What type of hospital is Umass Memorial Medical Center/university Campus?
- Umass Memorial Medical Center/university Campus is classified by CMS as a Acute Care Hospitals facility (Voluntary non-profit - Private).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.