JCIPatientSafety.orgHospital Quality Directory

Measure explainer

Timely & Effective Care

How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.

How CMS calculates it

These process measures track adherence to evidence-based care for conditions like sepsis, stroke, heart attack, and emergency department throughput. For most measures, higher percentages are better; for wait-time measures, lower is better.

Why it matters

These measures give patients, clinicians, and hospital boards a standardized way to compare care quality across facilities. For timely & effective care, the general rule is higher is better (unless a wait time). Always weigh a single measure alongside the full picture — case-mix, hospital size, and whether the measure is publicly reported for the hospital in question.

How to read the scores on this site

  • Score: the hospital's reported value.
  • Compared to national: better than, no different from, or worse than the US average, with a color dot and text label.
  • Sample: the denominator or number of cases the score is based on. Larger samples are more statistically reliable.

Other measure categories