Acute Care Hospitals · Voluntary non-profit - Private
Banner Estrella Medical Center
- 9201 West Thomas Road, Phoenix, AZ 85037
- (623) 327-4000
- Acute Care Hospitals
- Emergency services available 24/7
At a glance
Banner Estrella Medical Center carries a 3-star CMS overall rating — in line with the national norm. On healthcare-associated infection measures, it performs better than the national average on 12 and worse on 0.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.317 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 1.915 | Same as national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 7107 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 5.787 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 5 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.864 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.008 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.792 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 7300 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 6.227 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.161 | Better than national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.153 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 3.009 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 82 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 2.196 | Same as national |
| SSI - Colon Surgery: Observed Cases | 2 | Same as national |
| SSI - Colon Surgery | 0.911 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.188 | Same as national |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 3.696 | Same as national |
| SSI - Abdominal Hysterectomy: Number of Procedures | 211 | Same as national |
| SSI - Abdominal Hysterectomy: Predicted Cases | 1.788 | Same as national |
| SSI - Abdominal Hysterectomy: Observed Cases | 2 | Same as national |
| SSI - Abdominal Hysterectomy | 1.119 | Same as national |
| MRSA Bacteremia: Lower Confidence Limit | 0.013 | Same as national |
| MRSA Bacteremia: Upper Confidence Limit | 1.292 | Same as national |
| MRSA Bacteremia: Patient Days | 93804 | Same as national |
| MRSA Bacteremia: Predicted Cases | 3.816 | Same as national |
| MRSA Bacteremia: Observed Cases | 1 | Same as national |
| MRSA Bacteremia | 0.262 | Same as national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.326 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.706 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 86483 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 53.176 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 26 | Better than national |
| Clostridium Difficile (C.Diff) | 0.489 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | — | Not available | — |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 3.9 | Same as national | 882 |
| Death rate for heart attack patients | 11.9 | Same as national | 109 |
| Death rate for CABG surgery patients | 3.4 | Same as national | 27 |
| Death rate for COPD patients | 7.6 | Same as national | 68 |
| Death rate for heart failure patients | 8 | Better than national | 272 |
| Death rate for pneumonia patients | 17.8 | Same as national | 318 |
| Death rate for stroke patients | 12.2 | Same as national | 83 |
| Pressure ulcer rate | 1.49 | Worse than national | 3084 |
| Death rate among surgical inpatients with serious treatable complications | 180.72 | Same as national | 56 |
| Iatrogenic pneumothorax rate | 0.34 | Same as national | 3255 |
| In-hospital fall-associated fracture rate | 0.36 | Same as national | 3549 |
| Postoperative hemorrhage or hematoma rate | 1.95 | Same as national | 747 |
| Postoperative acute kidney injury requiring dialysis rate | 1.98 | Same as national | 210 |
| Postoperative respiratory failure rate | 7.60 | Same as national | 223 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.71 | Same as national | 810 |
| Postoperative sepsis rate | 4.46 | Same as national | 216 |
| Postoperative wound dehiscence rate | 2.00 | Same as national | 201 |
| Abdominopelvic accidental puncture or laceration rate | 1.45 | Same as national | 647 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.24 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | -7.8 | Not available | 96 |
| Hospital return days for heart failure patients | 12.7 | Not available | 303 |
| Hospital return days for pneumonia patients | 31.5 | Not available | 304 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 13.9 | Same as national | 1328 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 13.1 | Same as national | 356 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | — | Not available | — |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | — | Not available | — |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 1 | Same as national | 421 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 12.9 | Same as national | 96 |
| Rate of readmission for CABG | 10.8 | Same as national | 25 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 18.6 | Same as national | 72 |
| Heart failure (HF) 30-Day Readmission Rate | 20.2 | Same as national | 303 |
| Rate of readmission after hip/knee replacement | — | Not available | — |
| Pneumonia (PN) 30-Day Readmission Rate | 16 | Same as national | 304 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 3 | 552 |
| Doctor communication - star rating | 3 | 552 |
| Communication about medicines - star rating | 2 | 552 |
| Discharge information - star rating | 3 | 552 |
| Cleanliness - star rating | 3 | 552 |
| Quietness - star rating | 4 | 552 |
| Overall hospital rating - star rating | 3 | 552 |
| Recommend hospital - star rating | 3 | 552 |
| Summary star rating | 3 | 552 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | very high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | 2 | 5387 |
| Hospital Harm - Opioid Related Adverse Events | 1 | 10530 |
| Healthcare workers given influenza vaccination | 90 | 7338 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 246 | 406 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 243 | 386 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 301 | 11 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 3 | 83853 |
| Head CT results | 77 | 52 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 100 | 38 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | — | — |
| Safe Use of Opioids - Concurrent Prescribing | 8 | 4045 |
| Appropriate care for severe sepsis and septic shock | 53 | 114 |
| Septic Shock 3-Hour Bundle | 77 | 30 |
| Septic Shock 6-Hour Bundle | 76 | 17 |
| Severe Sepsis 3-Hour Bundle | 68 | 114 |
| Severe Sepsis 6-Hour Bundle | 86 | 51 |
| Discharged on Antithrombotic Therapy | 97 | 217 |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | — | — |
| Venous Thromboembolism Prophylaxis | — | — |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | — | — |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Yes | — |
Frequently asked questions
- How is Banner Estrella Medical Center rated?
- Banner Estrella Medical Center has a 3 out of 5 CMS overall star rating as of the latest CMS release.
- Does Banner Estrella Medical Center have emergency services?
- Yes. Banner Estrella Medical Center operates a 24/7 emergency department.
- Where is Banner Estrella Medical Center located?
- Banner Estrella Medical Center is located at 9201 West Thomas Road, Phoenix, AZ 85037.
- What type of hospital is Banner Estrella Medical Center?
- Banner Estrella Medical Center is classified by CMS as a Acute Care Hospitals facility (Voluntary non-profit - Private).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.