Acute Care Hospitals · Government - Hospital District or Authority
Banner Thunderbird Medical Center
- 5555 West Thunderbird Road, Glendale, AZ 85306
- (602) 865-4470
- Acute Care Hospitals
At a glance
Banner Thunderbird Medical Center carries a 4-star CMS overall rating — above the national norm. On healthcare-associated infection measures, it performs better than the national average on 18 and worse on 0.
Healthcare-Associated Infections
lower is better · 36 measures reported
Rates of infections patients can acquire while receiving care, such as central-line and catheter-associated infections, MRSA, and C. difficile.
| Measure | Score | Compared to national |
|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.318 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 1.195 | Same as national |
| Central Line Associated Bloodstream Infection: Number of Device Days | 14043 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 13.824 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 9 | Same as national |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.651 | Same as national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.079 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.601 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 14503 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 16.057 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 4 | Better than national |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.249 | Better than national |
| SSI - Colon Surgery: Lower Confidence Limit | 0.415 | Same as national |
| SSI - Colon Surgery: Upper Confidence Limit | 1.875 | Same as national |
| SSI - Colon Surgery: Number of Procedures | 269 | Same as national |
| SSI - Colon Surgery: Predicted Cases | 7.386 | Same as national |
| SSI - Colon Surgery: Observed Cases | 7 | Same as national |
| SSI - Colon Surgery | 0.948 | Same as national |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.026 | Same as national |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 2.558 | Same as national |
| SSI - Abdominal Hysterectomy: Number of Procedures | 224 | Same as national |
| SSI - Abdominal Hysterectomy: Predicted Cases | 1.928 | Same as national |
| SSI - Abdominal Hysterectomy: Observed Cases | 1 | Same as national |
| SSI - Abdominal Hysterectomy | 0.519 | Same as national |
| MRSA Bacteremia: Lower Confidence Limit | 0.030 | Better than national |
| MRSA Bacteremia: Upper Confidence Limit | 0.598 | Better than national |
| MRSA Bacteremia: Patient Days | 144348 | Better than national |
| MRSA Bacteremia: Predicted Cases | 11.049 | Better than national |
| MRSA Bacteremia: Observed Cases | 2 | Better than national |
| MRSA Bacteremia | 0.181 | Better than national |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.240 | Better than national |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.477 | Better than national |
| Clostridium Difficile (C.Diff): Patient Days | 137682 | Better than national |
| Clostridium Difficile (C.Diff): Predicted Cases | 96.082 | Better than national |
| Clostridium Difficile (C.Diff): Observed Cases | 33 | Better than national |
| Clostridium Difficile (C.Diff) | 0.343 | Better than national |
Complications & Deaths
lower is better · 20 measures reported
Rates of serious complications (like hip/knee replacement problems or accidental cuts during surgery) and 30-day mortality rates for common conditions.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Rate of complications for hip/knee replacement patients | — | Not available | — |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 4.2 | Same as national | 1491 |
| Death rate for heart attack patients | 13.2 | Same as national | 146 |
| Death rate for CABG surgery patients | 2.2 | Same as national | 74 |
| Death rate for COPD patients | 8.1 | Same as national | 109 |
| Death rate for heart failure patients | 9.9 | Same as national | 342 |
| Death rate for pneumonia patients | 14.7 | Same as national | 545 |
| Death rate for stroke patients | 12.6 | Same as national | 157 |
| Pressure ulcer rate | 0.90 | Same as national | 5552 |
| Death rate among surgical inpatients with serious treatable complications | 156.89 | Same as national | 118 |
| Iatrogenic pneumothorax rate | 0.20 | Same as national | 5996 |
| In-hospital fall-associated fracture rate | 0.29 | Same as national | 6270 |
| Postoperative hemorrhage or hematoma rate | 2.94 | Same as national | 1458 |
| Postoperative acute kidney injury requiring dialysis rate | 2.10 | Same as national | 426 |
| Postoperative respiratory failure rate | 16.27 | Worse than national | 434 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 2.76 | Same as national | 1571 |
| Postoperative sepsis rate | 4.59 | Same as national | 434 |
| Postoperative wound dehiscence rate | 1.62 | Same as national | 287 |
| Abdominopelvic accidental puncture or laceration rate | 1.02 | Same as national | 1132 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.22 | Same as national | — |
Unplanned Hospital Visits & Readmissions
lower is better · 14 measures reported
How often patients return to the hospital unexpectedly within 30 days of discharge — a marker of care quality and discharge planning.
| Measure | Score | Compared to national | Sample |
|---|---|---|---|
| Hospital return days for heart attack patients | 22.3 | Not available | 148 |
| Hospital return days for heart failure patients | -8 | Not available | 392 |
| Hospital return days for pneumonia patients | 21.5 | Not available | 577 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 14 | Same as national | 2501 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | 12.6 | Same as national | 335 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 8.9 | Same as national | 295 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 6.8 | Same as national | 295 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | 1 | Same as national | 419 |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | 13.7 | Same as national | 148 |
| Rate of readmission for CABG | 10.1 | Same as national | 71 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 18.5 | Same as national | 121 |
| Heart failure (HF) 30-Day Readmission Rate | 18.1 | Same as national | 392 |
| Rate of readmission after hip/knee replacement | — | Not available | — |
| Pneumonia (PN) 30-Day Readmission Rate | 16.1 | Same as national | 577 |
Patient Experience (HCAHPS)
higher is better · 9 measures reported
What patients say about their hospital stay — communication with nurses and doctors, responsiveness, cleanliness, pain management, and whether they would recommend the hospital.
| Measure | Score | Sample |
|---|---|---|
| Nurse communication - star rating | 2 | 547 |
| Doctor communication - star rating | 2 | 547 |
| Communication about medicines - star rating | 1 | 547 |
| Discharge information - star rating | 2 | 547 |
| Cleanliness - star rating | 2 | 547 |
| Quietness - star rating | 3 | 547 |
| Overall hospital rating - star rating | 2 | 547 |
| Recommend hospital - star rating | 2 | 547 |
| Summary star rating | 2 | 547 |
Timely & Effective Care
higher is better (unless a wait time) · 30 measures reported
How consistently hospitals follow recommended care processes — for example, giving heart-attack patients aspirin on arrival, or the average time spent in the emergency department.
| Measure | Score | Sample |
|---|---|---|
| Emergency department volume | very high | — |
| Global Malnutrition Composite Score | — | — |
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented | — | — |
| Global Malnutrition Composite Score: Malnutrition Risk Screening | — | — |
| Global Malnutrition Composite Score: Nutrition Assessment | — | — |
| Global Malnutrition Composite Score: Nutritional Care Plan | — | — |
| Hospital Harm - Severe Hyperglycemia | — | — |
| Hospital Harm - Severe Hypoglycemia | 2 | 7133 |
| Hospital Harm - Opioid Related Adverse Events | 1 | 14964 |
| Healthcare workers given influenza vaccination | 89 | 11489 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better | 239 | 404 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 236 | 375 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better | 361 | 27 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better | — | — |
| Left before being seen | 3 | 97188 |
| Head CT results | 81 | 27 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients | 100 | 70 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery | — | — |
| ST-Segment Elevation Myocardial Infarction (STEMI) | — | — |
| Safe Use of Opioids - Concurrent Prescribing | 8 | 6774 |
| Appropriate care for severe sepsis and septic shock | 62 | 91 |
| Septic Shock 3-Hour Bundle | 59 | 34 |
| Septic Shock 6-Hour Bundle | 81 | 16 |
| Severe Sepsis 3-Hour Bundle | 90 | 91 |
| Severe Sepsis 6-Hour Bundle | 86 | 66 |
| Discharged on Antithrombotic Therapy | 94 | 257 |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter | — | — |
| Antithrombotic Therapy by End of Hospital Day 2 | — | — |
| Venous Thromboembolism Prophylaxis | — | — |
| Intensive Care Unit Venous Thromboembolism Prophylaxis | — | — |
Maternal Health
lower is better · 4 measures reported
Measures of maternal outcomes and safe delivery practices, including severe complications during childbirth.
| Measure | Score | Sample |
|---|---|---|
| Cesarean Birth | — | — |
| Risk Adjusted Severe Obstetric Complications (All) | — | — |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | — | — |
| Maternal Morbidity Structural Measure | Yes | — |
Frequently asked questions
- How is Banner Thunderbird Medical Center rated?
- Banner Thunderbird Medical Center has a 4 out of 5 CMS overall star rating as of the latest CMS release.
- Does Banner Thunderbird Medical Center have emergency services?
- According to CMS records, Banner Thunderbird Medical Center does not report a 24/7 emergency department.
- Where is Banner Thunderbird Medical Center located?
- Banner Thunderbird Medical Center is located at 5555 West Thunderbird Road, Glendale, AZ 85306.
- What type of hospital is Banner Thunderbird Medical Center?
- Banner Thunderbird Medical Center is classified by CMS as a Acute Care Hospitals facility (Government - Hospital District or Authority).
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Data as of 2026-06-14. Source: CMS Provider Data Catalog. This is public data provided for informational purposes only and is not medical advice. See our methodology and editorial policy.